Delivery

Delivery Options

The base price for a single item is as follows:

UK
Standard sized items [1] – £65.00 / 2–3 weeks
Large/Heavy sized items [1] – £130.00 / 2–3 weeks
Standard sized items [1] (Scotland) – £130.00

For anywhere else – please ask.

Payment Options

On checkout, you will be taken to a Paypal page to input your card and billing information. You are not required to have a Paypal account and will be given the option to pay with a either a debit or credit card.  After this step, you will be shown the available delivery options. Should you prefer to pay by bank transfer, please contact me direct.

Couriers

Once your items have been paid for, we will book the courier, who will then contact you directly to arrange a suitable time to make the delivery. The couriers I use take great care with each piece of furniture. When leaving my workshop, the item is wrapped in a blanket and strapped into place for the journey. On arrival at your home the courier will need a hand to unload your piece of furniture. This helps me to keep prices as low as they are. Should you need a two person delivery please contact me for a price. The courier company will give a 2 hour delivery time slot which will hopefully help you arrange for some help if you need it.

Please ensure that items will fit into the intended space before placing your order. Failure of the furniture to fit does not constitute a reason for their return. No items can be delivered or collected until payment in full has been made to Reloved by Jo. Failed deliveries will be charged for at the full rate.

Important

Please note this is a one man service and the driver MUST have a hand in at your end. I can arrange a 2 man service for an extra £75 per drop. The service is to place the furniture through your front door, however the driver will assist you to your required room at his discretion so if it is easily accessible he will always help, what he will not do is lift up flights of stairs in flats or deconstruct furniture for access e.g tables and wardrobes. If you do not live in the property and are meeting the couriers, please don’t keep them waiting as they run a tight schedule and it will have a knock on effect and may then be late on deliveries for the rest of the day.

Should you fail to be available once a time is arranged or do not provide adequate assistance so I have to return the goods you will be re charged for the re-delivery.

Holding Delivery

I am able to withhold delivery for a period of time if required, for such reasons as waiting to move house or if you are selling an existing piece of furniture. I can store the item(s) for up to 1 month FOC and after that for £5 per week.

Collections

You are welcome to contact me and arrange a convenient time and date for you, or your chosen courier, to collect your furniture from my premises in Newcastle upon Tyne.

I require a minimum of 2 days’ notice for collections. Please note that from experience, most couriers are not as diligent as the ones I have selected to work with. Some couriers may take insufficient care when wrapping, loading, transporting, storing and unloading your valuable new piece of furniture. If you are collecting the item yourself, please be sure that the piece will fit into your vehicle, as any damage to individual items during loading will be your responsibility.