SHIPPING & RETURNS
SHIPPING PAINT & SMALL ITEMS
If you would like advice or more information on Fusion Mineral Paint or any other products and items please email or call me on 07717 535381, preferably between the hours of 9am and 5pm Wednesday to Sunday. Click here for general info on Fusion Mineral Paints and products.
Postage costs are for UK DELIVERY ONLY. Courier Service operates Wednesday to Friday inclusive.
Postage is charged at:
£5.95 for small parcel (1 to 2 pots of paint)
£7.95 for medium parcel (3 to 4 pots of paint)
£9.95 for lightweight home accessories parcel - up to 5kg
£11.95 for heavyweight home accessories parcel up to 10kg
Orders must be placed before 1pm to be sent the same day. This is not guaranteed and during busy periods may be sent out within 2 working days of ordering. If your order is urgent please contact me direct and I'll do my best to accommodate.
You can pay online using Visa, Visa Debit, Mastercard or PayPal.
SHIPPING POLICY FOR LARGER ITEMS
PLEASE NOTE: I HAVE NOT YET APPOINTED A REGULAR COURIER SO THESE PRICES MAY VARY. ALWAYS CONTACT ME PRIOR TO PURCHASING ITEMS YOU WILL NEED DELIVERED WITH YOUR DETAILS FOR CONFIRMATION OF COSTS.
For England and Wales - The base price for a single item is as follows:
Standard sized items  – £75.00 / 2–3 weeks
Large/Heavy sized items  – £130.00 / 2–3 weeks
Standard sized items  (Scotland) – £130.00
For anywhere else, including Scotland – please ask.
For local delivery please contact me direct.
Once your items have been paid for, A courier will be booked, who will then contact you directly to arrange a suitable time to make the delivery. The couriers I use take great care with each piece of furniture. On arrival at your home the courier will need a hand to unload your piece of furniture. This helps me to keep prices as low as they are. Should you need a two person delivery please let me know as this will cost more. The courier company will give a 2 hour delivery time slot which will hopefully help you arrange for some help if you need it.
Please ensure that items will fit into the intended space before placing your order. Failure of the furniture to fit does not constitute a reason for their return. No items can be delivered or collected until payment in full has been made to Reloved by Jo. Failed deliveries will be charged for at the full rate.
Please note this is a one man service and the driver MUST have a hand in at your end. The service is to place the furniture through your front door, however the driver may assist you to your required room at his discretion if it is easily accessible. The courier will not lift up flights of stairs in flats or deconstruct furniture for access e.g tables and wardrobes. If you do not live in the property and are meeting the couriers, please don’t keep them waiting as they run a tight schedule and it any delay will have a knock on effect for the rest of the day. I can arrange a 2 man service on request - price to be confirmed.
Should you fail to be available once a time is arranged or do not provide adequate assistance and an item is returned, undelivered, you will still be charged for delivery and subsequently re-delivery.
I am able to withhold delivery for a period of time if required, for such reasons as waiting to move house or if you are selling an existing piece of furniture. I can store the item(s) for up to 1 month FOC and after that for £5 per week.
You are welcome to collect any item in person from The Cabin at Farrington's, Farrington Gurney, Bristol. BS39 6UB.. Please arrange with me direct.
I require a minimum of 2 days notice for collections.
Should you arrange your own courier, please note that from experience some couriers are not diligent and may take insufficient care when wrapping, loading, transporting, storing and unloading your valuable new piece of furniture. Refunds cannot be given for damage which occurs in transit when using a courier of your choice.
If you are collecting the item yourself, please measure and check that the piece will easily fit into your vehicle as any damage to individual items during loading will be your responsibility.
Hopefully you’ll be delighted with your purchase however, on occasion an item may need to be returned. We package furniture items carefully and trust our couriers to handle the good with care. However, please check your furniture on arrival for faults or damage. If you’re not totally happy with your item please call us as soon as possible or within 72 hours of receipt to see if we can rectify the situation on 07717 535381 or email
Commissioned pieces are not refundable once started. Any materials especially ordered for a project will be charged to you.
Refunds will not be given because a piece doesn’t fit the space you intended it to fit. Please measure your space correctly before placing your order. Please also consider staircases, doorways and any tight spaces your furniture may have to be manoeuvred through.
SMALLER RETURN ITEMS
You need to contact us within 14 days of delivery for a full refund, excluding original delivery fees. Please note, the nature of Reloved by Jo is to restyle old furniture which is rarely perfect so if you’re wanting to buy new/perfection pieces this may not be the website for you.
IMPORTANT RETURN INFORMATION
You are responsible for covering the cost of returning the item. Please contact us if you need help or advice doing this.
Please provide proof of purchase.
Please use the original packaging - we can only accept returns with original packaging.
Please ensure all items are packaged securely and sufficiently to withstand the journey. Should a piece suffer damage on the return trip you may not be refunded.
We recommend that you returns goods using an insured, registered delivery service and keep the receipt. We are unable to accept liability for goods lost or damaged in transit back to us.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
You are responsible for ensuring items are returned in a perfectly saleable condition and in its original packaging. Failure to do so may result in Reloved by Jo being unable to issue a refund.
We can organise a courier to collect your unwanted furniture items. Please contact us for a collection price.
Reloved by Jo
Tel 07717 535381